The following updates have been made to the Royal Mail shipment validation to Channel Islands:

• Isle of Man shipment validation. Royal Mail shipments from Great Britain to Isle of Man are classified as domestic, which means:

  • CN22/CN23 customs forms are not required
  • Mandatory customs details or email information are no longer needed
  • A 1D barcode is not required
  • Standard pre-advice rules apply

• Guernsey shipment validation. Royal Mail shipments from Great Britain to Guernsey are now treated as international dutiable. When the destination postcode begins with GY and the country code is GB or GG, a CN23 customs declaration form will be automatically generated. To ensure compliance, customers will also be required to provide detailed item information, including the HS code and country of origin.

Royal Mail shipments from GB to Guernsey using the following unsigned services will now include a 1D barcode on the labels:

The Pro Shipping v2 platform now allows Royal Mail customers to enter any Registered Billing Postcode, including international formats, when creating, editing, or linking their Royal Mail Shipping Account. This update removes previous UK-only postcode validation in both the UI and API, ensuring that postcodes match exactly as recorded in the Royal Mail Online Business Account (OBA).

The following Royal Mail Parcelforce international label templates have been updated to include the Recipient telephone number to conform with the overseas delivery partners and customs authorities:

• ChinaEconomy
• GlobalPriorityEurope
• EuroPriority
• GlobalPriorityRow
• GlobalExpress
• IrelandExpress

The Royal Mail firearms ExpressAM and ExpressAMFWeekend label templates have been updated to align with Royal Mail’s latest standards. This helps prevent misrouting and ensure your deliveries remain secure and compliant.

A new cookie consent functionality has been added to the Pro Shipping v2 user interface to ensure compliance with the UK Cookie Policy and the General Data Protection Regulation (GDPR). With this addition, a cookie banner is displayed upon the user's initial log in, allowing them to accept or reject functional cookies that enhance their experience.

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Note

Users can manage their consent, with preferences retained for a duration of 13 months. The banner will reappear only if the preferences expire or if new cookies are introduced. Furthermore, all consent records will be preserved for a minimum of 13 months to ensure compliance, foster user trust, and enhance transparency and user control while adhering to legal obligations.

The system’s rate limiting has been updated to align customer (TPS) settings with our tier structure. This change ensures fair resource allocation, improved performance consistency, and better scalability across all tiers.

Our technology architecture has been upgraded to .NET 8. This upgrade enhances performance, security, and developer productivity across our applications and services.

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Note

Following the .NET upgrades, you may encounter the following error on your first login attempt:

To resolve this issue, simply log out of the system and sign in again.

The following updates have been made to our swagger documentation:

• Royal Mail Print Label response example. The Royal Mail Datastream response example in the Print Label API endpoint has been updated to include new fields required for the new Royal Mail Parcelforce services.
• Shipping Locations endpoint. The query and response field descriptions for our following CORE API endpoints have been updated to improve clarity and support correct usage of the API:
  • Get Locations
  • Add Location
  • Get Location
  • Update Location
  • Delete Location

The Royal Mail carrier logo has been updated in our system-generated emails to reflect the new King’s Cruciform emblem. This change honours the latest royal insignia and ensures our visuals stay current and consistent across all touchpoints.