Create Tracking Account

To allow the system to automatically track shipments created on Royal Mail Webhook and send tracking updates to the Tracking Webhook, Tracking Accounts must be set up.

To set up a Tracking Account log into the system and navigate to API > Tracking Accounts > Add Tracking Accounts

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Please note that you must have an active carrier Shipping Account(s) prior to setting up Tracking Accounts.
Find details how to set up a Shipping Account here.

Select Shipping Account by choosing:
1. a dedicated Shipping Account to track
2. All Shipping Accounts belonging to your Customer Account. By selecting this option tracking will be automatically provided for all existing Shipping Accounts and any new Shipping Accounts that will be added to your Customer Account.

Once Tracking Account is set up, carrier tracking data for this account will be sent to your Tracking Webhook.